Dear Client,

We are living and working in unprecedented times.

Details about COVID-19 from around the world are unfolding every hour, and our shores have not been spared. Current headlines paint a picture of a world where uncertainty and fear are the dominant themes. There is no shortage of questions surrounding COVID-19 and how it has the potential to touch all aspects of our lives – personal and professional.

As it continues to impact sentiment, markets and the ways we live and work, we thought we would write to you directly to share our thoughts and outline the actions we are taking at MCB to help all of our clients navigate through this environment.

First and foremost, we want you to know that our priority remains to serve our clients, protect our staff and operate effectively so we continue to contribute to the Mauritian economy. Our teams across all businesses are here to help. Whether it’s meeting your banking needs or discussing your long-term financial goals, we have plans in place to be here for you when you need us. In this time of crisis, it is critical that we make it possible for you to continue to focus on your employees and your operations. We want you to know that you can count on us to be there to support you and keep our focus on your day-to-day activities.

MCB’s Management Committee is meeting continuously to assess and respond to the crisis as it evolves. We are adjusting our operations to maintain continuity and to support the safety and health of our employees so that they can serve you. In addition, we are operating in accordance with guidance from government and public health authorities.

Currently, 7 of our branches are open from 10 a.m. to 1 p.m. due to the prevailing situation in the country, whilst part of our back office activities are still running in spite of limited personnel. Please refer to our website for updated information about which services are available during these difficult times.

We have put in place many actions focused on mitigating the spread of the virus. In addition, we have deployed extensive technologies for our employees to use to communicate with you and your employees should they be in the impossibility to come to the office, and are confident we have business continuity plans in place to ensure we continue to meet your needs even in times of disruption such as this. We have prepared for some members of our team working at alternate office locations or from their home to ensure continuity of service, implemented restrictions on business travel, limited group meetings for our team members, and enforced cleaning protocols for public spaces such as our banking facilities and offices.

In addition, our online and mobile banking services are available 24/7 to allow you to bank from home, and we operate the largest ATM networks in the country to help you with access to cash or bill payments. Please be aware that ATMs are high-touch areas, so do sanitize or wash your hands after use, to stay safe.

As always, the MCB Mobile banking app JuiceByMCB and Online banking are safe, secure and conveniently available for your everyday banking needs, 24/7.

We’re available to support you through our Contact Centre, seven days a week. We are however mindful our call volumes and web traffic will peak at much higher levels. Even in these periods of unprecedented volatility, we are confident our volumes are not outside our handling capacity. We however greatly appreciate your patience as we work to help all of you.

It is also important for us to stress that the Mauritian banking system more broadly and MCB specifically are strong, well-capitalised and ready to support our clients through this period. Global markets are reacting and volatility is unprecedented. We cannot predict how long this cycle will last, but history tells us that the markets will eventually stabilise and begin to recover. MCB was built with times like this in mind. We know our customers.

The environment is rapidly evolving, and we remain committed to monitoring the situation very closely, liaising with our Regulator, the Mauritius Bankers Association, Government and public health officials, and keeping you informed every step of the way. It’s difficult to predict how long it will take before we start to see less impact on people and the economy starts to recover. However, we will continue to coordinate all our efforts, adhere to best practice measures and follow the recommendations of the World Health Organization and local health authorities.

We want to thank you for trusting us with your business and assure you that your bank is here to help.

Alain Law Min
Chief Executive

Raoul Gufflet
Deputy Chief Executive